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Quick Answers

General Questions

  • How do I change the email address on my account?
  • How do I delete my account?
  • What are the Keeper Connector and the MAX adapter?
  • How do I know if all my files were backed up?
  • Can I organize my files into albums or folders?
  • Why does the app say my drive is incompatible?
See all 16 articles

Mobile Questions

  • Why does Picture Keeper Pro SSD need to use my computer to back up my phone?
  • What happens if my battery level is too low on mobile device?

Computer Questions

  • *Picture Keeper is not backing up all my files. What can I do?
  • *Can I backup multiple computers with the same Picture Keeper?
  • *How do I access my pictures directly?
  • Why is my antivirus software warning me about Picture Keeper?

Product Comparison

  • What's the difference between the various Picture Keeper products?

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