If your antivirus software warns you that Picture Keeper is a threat or a virus, it is a false positive. There is no threat to your computer, and nothing already backed up on your drive is affected.
The warning is about the copy of the app that is pre-installed on the drive itself. The fix is to install the free Store version of the app instead — it is signed and distributed by Apple and Microsoft, so antivirus software does not flag it.
The fix on Mac
- Click this link to open the Picture Keeper app page in the Mac App Store.
- Click Get, then Install. The app is free.
- Open the new app from your Applications folder or Launchpad.
- Plug in your Picture Keeper and continue as normal.
The fix on Windows
- Click this link to open the Picture Keeper app page in the Microsoft Store.
- Click the Get button (may also be called Download or Install), and then wait for the app to install. The app is free.
- Click Open, or find Picture Keeper in your Start menu.
- Plug in your Picture Keeper and continue as normal.
What if my antivirus already removed the app?
That is fine, and you do not need to restore anything from quarantine. Installing the Store version replaces what was removed. If your antivirus offers to restore the old copy, you can decline it and use the Store version instead.
What happens to my backups?
Nothing. Your photos and files stay on the drive exactly where they are. The Store version of the app reads the same drive and picks up from your existing backups — there is no need to start over, and nothing is deleted.
You can leave the copy of the app that came on the drive where it is, or remove it. Either way, use the Store version from now on.
If your antivirus still warns you after installing the Store version, contact us and let us know which antivirus program you use and the exact message you see, and we will help you from there.