Everything you need to know about your order — from what to expect at checkout, through tracking, and on to returns. If your question isn't answered here, our support team can help.
- What can I expect while placing an order?
- What should I do if I need to change or cancel an order?
- Where is my order?
- What should I do if the tracking hasn't updated in a while?
- What should I do if tracking says delivered but my package isn't here?
- How do I return my order for a refund?
WHAT CAN I EXPECT WHILE PLACING AN ORDER?
- You'll receive your order invoice within a few minutes of placing your order — let us know if you haven't and we can resend it.
- Most orders ship within 1-5 business days.
- Free shipping applies to the lower 48 states — see our Shipping & Delivery page for the full details.
- We ship to the U.S. and Canada only. Canadian orders are fulfilled by GlobalPost and go through customs, which usually adds a few days to the delivery window.
- Once the shipping label is created, we'll email your tracking details to the address you used at checkout.
- Returns go through either us or the retailer you purchased from — see the returns section below for the full breakdown.
WHAT SHOULD I DO IF I NEED TO CHANGE OR CANCEL AN ORDER?
Order changes and cancellations are time-sensitive — the moment an order comes in, our fulfillment team starts working to get it shipped as quickly as possible. If it's been less than one business day and/or you haven't received your tracking email yet, contact our support team right away and we'll do what we can.
If you've already received your tracking email, the order has shipped and we can no longer make changes from our end. That doesn't mean you're out of options — here's what to do based on where things stand:
- If the shipping address is wrong, contact the carrier with your tracking number — if anyone can reroute the package, it's the people delivering it.
- If you ordered the wrong product, contact our support team. We'll help you exchange it once it arrives, or set up a new order for the right one — you've got 30 days to return the original either way.
- If you've changed your mind and it's already shipped, we'd suggest giving it a try first. You have 30 days to return it if you're not happy, and we can help with the return.
WHERE IS MY ORDER?
If you haven't seen the tracking email yet, check your junk or spam folder, and make sure you're looking in the email account you used at checkout — your order confirmation (which arrives within a few minutes of purchase) will show which one that was.
Heads up — the tracking page may not show activity until the carrier physically picks the package up, so give it a bit of time to catch up.
WHAT SHOULD I DO IF THE TRACKING HASN'T UPDATED IN A WHILE?
If the tracking page loads but hasn't updated in a while, your best next step is to contact the carrier directly and give them your tracking number. They can often see internal scans and notes that don't make it to the public tracking page.
Heads up — once your package is picked up, we're looking at the same tracking page you are, so the carrier will have more to tell you than we can.
If it's been more than 5 business days since the last update and the carrier can't add more, please contact our support team for next steps.
WHAT SHOULD I DO IF TRACKING SAYS DELIVERED BUT MY PACKAGE ISN'T HERE?
If your tracking page shows the order was delivered but you can't find the package, work through the checklist below — one of these steps resolves the vast majority of cases.
- Check the delivery time on the tracking page and give it up to 24 hours — some carriers scan a package as "delivered" a bit ahead of the actual drop-off.
- Take another look around the usual spots — mailbox, front and back porches, and any less-obvious drop points like behind planters or by side doors.
- Ask anyone else in the household — a partner, roommate, or family member may have brought it inside without mentioning it. It happens more often than you'd think.
- Open your order confirmation email and check the shipping address. If it went to an old address or a typo of your current one, that's likely where the package landed.
- Check with your neighbors on either side — packages sometimes end up one house off.
- If none of the above turns it up, contact the carrier with your tracking number. They can tell you where the package was actually left, whether it's being held at the local post office, or whether it went into a parcel locker — details that don't always show up on the public tracking page.
If you've worked through the list and the package is still nowhere to be found, please contact our support team for next steps.
HOW DO I RETURN MY ORDER FOR A REFUND?
Where you go for a return depends on where you bought the product. Below is a breakdown for our most common purchase channels — for the full return terms, see our Refund Policy.
- Direct from Picture Keeper → use our Return Request Form.
- ABC Secret Sales → contact help@40boxes.com to start a return.
- Amazon → use your Order History page to start a return.
- GMA Deals & Steals → use our Return Request Form.
- Hammacher Schlemmer → contact their support team to start a return.
- Live Savvy Shopper → use our Return Request Form.
- QVC → use your Order Status page to start a return.
- Sharper Image → use their Return Center to start a return.
- View Your Deal → use our Return Request Form.
Return shipping is the customer's responsibility, with some exceptions — a defective product or a wrong item shipped is on us.