There are a few possible reasons for this error message to appear:
- There was a small error during backup. Sometimes a particular file doesn't transfer properly (especially if it is being backed up from iCloud), or the error was caused by another app you may have running in the background. Try to start the backup again and see if you receive the same error again.
- The level of battery charge is below 20%. Recharge your iPhone or iPad and continue the backup by hitting "Resume Backup" button.
- There isn't enough space on my iPhone or iPad. Picture Keeper needs a small amount of free space on the phone to work properly (usually about 1-2 GB). Try deleting unused or unwanted information off your iPhone or iPad to free up space (ex. old text messages, old voicemails, downloaded podcasts, old/unused apps etc...).
- There is not enough space on the Picture Keeper. Try checking the storage space on your Picture Keeper. If your Picture Keeper is full, you can simply purchase another one to pick up seamlessly where the first left off.
- The Picture Keeper was disconnected. This can happen if you move your iPhone or iPad while a backup is in progress. If it disconnects happens repeatedly without moving the device, the drive may require reformatting. For more info, see the relevant article about reformatting on your USB-C device or reformatting on your Lightning device.
If none of the above fits your situation, or if you continue to get the "Backup Incomplete" error message, please contact us for additional assistance.