This guide will show you how to reformat your Picture Keeper using a USB-C model iPhone or iPad. A reformat will completely erase your Picture Keeper, and can be used to correct software issues that a normal reset was unable to resolve. Follow along with this tutorial video for help reformatting your Picture Keeper:
Follow the steps below for additional assistance:
-
Open the Files app:
- Tap Browse
at the bottom right until you see the Locations section (NOTE: iPad users can skip this step, as the Locations section will already be visible on the left side of the screen):
- Tap and hold PKBACKUP, and then tap Erase from the pop-up menu:
- Choose exFAT as the format, and then tap Erase in the top-right:
- Tap Erase once more when prompted:
- You'll see a blue checkmark appear briefly next to PKBACKUP to indicate that the reformatting was successful:
- Open the PK Connect app
, tap Grant Access to Drive, and follow the proper steps in the Drive Picker to select the PKBACKUP drive.
- Follow the steps in the How to Reset Picture Keeper guide, choosing the Erase Backup Records option when prompted.
**If you need any additional assistance, please contact Picture Keeper Support.