This guide will show you how to reformat your Picture Keeper from a Windows computer. We have an automated utility called Repair Tool which makes this process quick and easy. A reformat will completely erase your Picture Keeper, and can be used to correct software issues that a normal reset was unable to resolve. Follow the steps below for help reformatting your Picture Keeper:
- Click this link to download the Repair Tool.
- Find the "RepairTool" file in your Downloads folder, and double click to open the Repair Tool:
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Click the gear icon in the top right corner:
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Click Reformat Drive (Support Only) in the dropdown menu:
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Click Find Drive:
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Click Start Repair:
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Make sure exFAT is the option selected, and then click OK at the bottom:
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The Repair Tool will let you know when the reformat is complete. Keep in mind that reformatting will erase any files currently stored on your Picture Keeper.
If you need any additional assistance, please contact Picture Keeper support.