If the Picture Keeper Connect app isn't finding some of the photos or videos you'd like to back up, the steps below will help make sure the app has full access to your library:
- Our app automatically skips files that were previously backed up. If you would like to back up these files again, you can use the Select Files for Backup feature.
- Open the Backup Options menu and make sure the switches are enabled for everything you'd like to back up.
- Make sure you've granted full permission for the app to access all photos and videos that are available on your device.
- The app is only able to discover the same files that appear in Android's built-in Files app. Files that are private to other apps cannot be found automatically by our app. See one of these articles for more info:
- Restart your phone, then wait about 10 minutes before starting another backup. Restarting forces your phone to rescan for new files, while waiting gives your phone enough time to complete the rescan.
- Files copied to your phone as the result of a Restore are ignored during later backups, since those files are already backed up.
**If you need any additional assistance, please contact Picture Keeper Support.