This guide will show you how to reformat your Picture Keeper Connect using a Samsung-branded Android phone.
Note for non-Samsung users: Reformatting steps differ by phone manufacturer. You may need to contact the manufacturer for exact instructions. But you can usually find the option by opening the Settings app, selecting Storage, selecting your Picture Keeper drive, and then choosing Format.
A reformat will completely erase your Picture Keeper, and can be used to correct software issues that a normal reset was unable to resolve. Follow along with this tutorial video for help reformatting your Picture Keeper:
Follow the steps below for additional assistance:
- Open the My Files app:
- Look for a USB storage device in the "Storage" section, and tap the more button
to the right:
- Tap Format twice when prompted:
- Follow the steps in the How to Reset Picture Keeper guide, choosing the Erase All Backup Records option when prompted. This step ensures that the app starts fresh and backs up all the files on your device.
If you need any additional assistance, please contact Picture Keeper support.