When you're finished using your Picture Keeper, it's important to properly eject it before disconnecting to preserve the data you have saved on your drive. Follow either method below to safely eject your Picture Keeper:
EJECT FROM THE PICTURE KEEPER APP
- Click the red x in the top left corner to close the app.
- When prompted to eject, click Yes.
- Your drive will safely disconnect.
EJECT FROM YOUR DESKTOP
- Look for the external "PKBACKUP" drive on your desktop.
- Drag the drive to your Trash (which will become an eject
icon) and drop it here.
- Your drive will safely disconnect.
EJECT FROM FINDER
- Open a new Finder window.
- Look for "PKBACKUP" to appear on the left.
- While hovering, you should see an eject
- Click eject
WHEN THE DRIVE WILL NOT EJECT
"The disk wasn't ejected because a program is still using it." That is the message a Mac shows when something on the computer still has a file on the drive open, and Windows shows a similar warning telling you the device is still in use. If one of those messages keeps coming back after you have tried the methods above, use the fallback below.
If nothing else works, you can safely unplug the drive from the computer once it has gone unused for at least two minutes. Before you do, make sure no backup or other drive operation is in progress. Your computer will warn you that the drive was ejected unsafely, and that warning can be ignored.
**If you need any additional assistance, please contact Picture Keeper Support.