This guide will cover our tips and best-practices for returning a Picture Keeper product for a refund. Please read these recommendations carefully to avoid any mistakes during the return process, as incorrect or missing details will delay the turnaround time.
- Return instructions are provided via email once a member of our support team has reviewed your return request.
- Ensure that your content is safely stored elsewhere, and for your privacy, we recommend erasing your Picture Keeper prior to shipment, as we are not responsible for any data stored on the drive upon receipt. If needed, please see this support guide for help recovering your data from the drive.
- When choosing a shipping carrier, insurance is optional but recommended - we are not liable for lost shipments.
- Refunds are processed after your return has been received and typically take 3-5 days to reflect on your bank statement.
- Any shipping fees paid at the time of purchase are non-refundable, and you are responsible for return shipping costs.
- Please take a look at our Refund Policy page for more information.
When you're ready, you can use the button below to submit a return request. Please be sure to read the form carefully and submit accurate responses to help us expedite this process: