You can change the email address on your Picture Keeper account yourself, from inside the Picture Keeper app on your phone or tablet. The pictures below are from an iPhone; the Android app has the same Settings › Account screen.
- Open the Picture Keeper app. Tap Settings in the bottom-right corner of the app, then tap Account:
- Tap the email address at the top of the form, delete the old address, then type your new one:
- Tap Save Changes.
- When the app asks for your password, type the password you use to sign in to the Picture Keeper app — not your email password and not your phone's passcode — then tap Confirm. Forgotten it? See How do I reset my password?
From then on, sign in with the new address. Your backups are not tied to the address — everything on your Picture Keeper drive stays exactly where it is.
On a computer, the Picture Keeper app only shows the address; it cannot change it. Use the app on your phone or tablet, or contact us and we will change it for you.
Not sure which address the account is under right now? See Which email address is my account under?
If you need any additional assistance, please contact Picture Keeper Support.