This guide will show you how to use our Repair Tool to update and repair your Picture Keeper software using your PC. Unless a full erase and reformat is needed, Repair Tool should only be necessary if you're running a version of Windows older than 10, and only in one of these two circumstances:
- You're running Windows 7 or 8, and the LaunchPictureKeeper app won't open.
-- Windows 10 and above should install the Microsoft App Store version to resolve this issue.
-- Repair Tool can otherwise help with this issue for users running older versions of Windows.
- You're running Windows XP or Vista and need to install Version 4 of the Picture Keeper software.
-- Version 4 is an older version of the Picture Keeper software.
-- The most up-to-date versions no longer support XP or Vista.
First, connect your Picture Keeper to your Windows computer, but do not open the Picture Keeper app. Then follow the steps below:
- Click this link to download the Repair Tool
- Find the "RepairTool" file in your Downloads folder, and double click to open the Repair Tool
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Click Find Drive
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Click Start Repair
- The Repair Tool will let you know when the reformat is complete. Keep in mind that reformatting will erase any files currently stored on your Picture Keeper.
Need help opening the app now that it's been repaired? Check out this support guide.
Need help opening software version 4 on Windows XP or Vista? Check out this support guide.
**If you need any additional assistance, please contact Picture Keeper Support.