Picture Keeper Connect can back up all of your photos and videos from your iPhone or iPad, including those stored in iCloud. To take full advantage of the backup capabilities in the PK Connect app , you'll need to allow full access to your Photos. This can be done the first time you tap Start Backup in the app, at which point you should tap Allow Full Access on the prompt below:
If this was not the option selected, iOS will no longer prompt you to allow full access, and will instead require you to change this from within Settings > PK Connect > Photos. In this case, the next time you try to start a backup, you will instead see one of the prompts below. Before proceeding, make sure both iOS and the PK Connect app are up to date.
- Tap Go to Settings app when prompted
- Next, tap Photos on the PK Connect screen in Settings
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Tap Full Access
- Tap Allow Full Access
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Return to the PK Connect app
and start or resume your backup
**If you need any additional assistance, please contact Picture Keeper Support.